Frequently Asked Questions
🤔 Frequently Asked Questions
We're here to help you make gifting easy, meaningful, and memorable. Below are some common questions we receive:
📦 Shipping & Delivery
Q: How long will my order take to arrive?
A: Most orders ship within 2–5 business days. Delivery time varies by location, but U.S. orders typically arrive within 7–12 business days after fulfillment.
Q: Do you offer international shipping?
A: At this time, we ship to the U.S. only. We’re working on expanding our reach soon — stay tuned!
Q: How can I track my order?
A: As soon as your order ships, you’ll receive an email with a tracking link. You can follow your package every step of the way.
👕 Product & Sizing
Q: What kind of shirts do you use?
A: We use high-quality Gildan 64000 softstyle unisex t-shirts — super comfy, breathable, and made to last.
Q: How do I choose the right size?
A: Please refer to our Size Chart on each product page. If you're between sizes, we recommend sizing up for a more relaxed fit.
🎁 Gifts & Personalization
Q: Are your products gift-ready?
A: Absolutely! Many of our items are perfect for gifting — especially for birthdays, holidays, and just-because moments with Grandma or Grandpa.
Q: Can I include a gift message?
A: Not at this time, but we’re working on adding that feature soon.
🔄 Returns & Exchanges
Q: Can I return or exchange an item?
A: Since our products are made-to-order, we do not accept returns unless the item is defective or there’s an issue with the print. Please contact us at support@deargrand.com if something's not right.
Q: What if I received the wrong or damaged item?
A: We're so sorry! Please email us with a photo and your order number within 7 days of delivery. We’ll make it right.
💬 Still have questions?
Feel free to email us anytime at support@deargrand.com — we’re happy to help!